Building your operating model to perform.
We connect people, process, technology and governance so your business runs smarter, scales faster, and is ready for what comes next.
Sound familiar?
A new hire here, a new tool there, a process built on a spreadsheet that only one person understands.
Growth happened fast and the way you work has been patched together along the way.
Now you are firefighting instead of scaling, and the structure underneath is holding you back.
An operating model is how your business runs. Who does what, how decisions get made, and how work flows. When it is working, growth becomes predictable and teams know where they fit. We help you modernise without the chaos.
Here’s how we help
Every operating model transformation runs through the same nine dimensions, grouped into three lenses. Where you need us depends on where you are.
Architecture
Strategy-to-structure alignment, decision rights and governance, capability and talent model. The shape of the organisation that delivers on the strategy.
Flow
Value streams, ways of working and rituals, technology and AI as the operating layer. The patterns that move work from customer intent to delivered value.
Adaptation
Performance signals and measurement, network and ecosystem, change capacity. The muscles that keep the operating model current as the business grows.
Each dimension runs across five stages of maturity, from Inherited to Composable. Most SMEs sit at stage 1 or 2 on most dimensions. Getting to stage 3 is where performance shifts.
See the full Operating Model ScaleHow we transform your operating model
Diagnose
We look at how things are currently working. Through interviews, observation and data, we build an honest picture of where the opportunities are.
Design
Roles, processes, decisions, governance and tools. This is a collaborative rethink of how the business should work to deliver on its strategy.
Plan
We build a clear roadmap with cross-team consultation, so the entire business is on board and set up for what comes next.
Implement
New structures, new processes, new ways of working. All rolled out alongside your team to build, communicate, and embed the changes.
Sustain
We build the habits and review cadences that keep your operating model sharp as the business continues to grow and evolve.
Structured around how much you need us to do
We offer three plans that all start with the same diagnostic rigour. Our level of involvement, and how long you need us, depends on the size of your organisation, but value is felt after month one.
Advise
Best for businesses that have a capable internal team and need an outside perspective to sharpen thinking and set the direction.
- Full diagnostic and gap analysis
- Executive workshop to align priorities
- Target operating model design
- 90-day implementation roadmap
- Governance and decision framework
- 30-day post-handover advisory
Build
Best for businesses that want the transformation done properly but don't have the internal bandwidth to lead it themselves.
- Hands-on workstream implementation
- Change and team management
- Process rebuild and tool configuration
- Role accountability frameworks
- Weekly leadership check-ins throughout
- 60-day post-implementation support
Sustain
For businesses that have completed their operating model reform and recognise it needs to keep evolving as they grow.
- Monthly operating model optimisation
- Quarterly strategic alignment check
- Ad hoc advisory (up to 8 hours/month)
- AI-enabled workflow opportunities
- Annual operating model health check
- One consultant as part of your team
Why work with us
We understand frameworks and businesses
Twenty years of building and scaling organisations across the globe. We have sat in the chair you are in.
We work on the whole business taking a holistic approach
An operating model transformation that only touches one function is a tidy-up. We redesign the whole system.
Built for NZ businesses
The same quality of thinking the Big Four deliver, at a scale that works for growing SMEs.
We stay until it works
We work alongside your team through design, implementation, and beyond. The goal is a continually better business.
Trusted by leaders building better businesses
I recommend Tactical.ly's services to anyone looking to increase their knowledge and business strategy. Hayden is extremely gifted and knowledgeable within his field.
Through Tactical.ly's ongoing mentoring and support we were able to get more organised as a business to actually move projects forward, instead of just swirling around and around about the idea.
Tactical.ly provided us with spot on business advice, tools to analyse our plans, methods to improve our financial planning, clarity of thinking and mentorship to help us move forward with confidence.
Hayden is great to work with, thoughtful, respectful and supportive. I thoroughly recommend him to anyone who is looking for great results through a great process.
The advice and experience were invaluable as we scaled our business. We look forward to working with Tactical.ly again on future projects.
Tactical.ly has improved our business systems, increased our productivity and revenue, and helped us define an exciting new strategy. Hayden is a super knowledgeable guy who tells it like it is.
Reforming how your business actually runs
The questions leaders ask when the structure underneath the business has stopped keeping up.
Ready to make growth easier?
Whether you need strategic guidance or hands-on leadership, it starts with a conversation.
